A recent survey showed that more than 55% of furniture manufacturers provide logins to custom b2b portals to help their reps and partners access content to improve their experience and help them sell. These web-portals create a more personalized experience, … Continue Reading
Spring cleaning: Increase sales by reducing clutter
The Woodworking Network released the FDMC 300 earlier this year (http://www.woodworkingnetwork.com/fdmc-300/2016). The FDMC 300 is a group of the 300 largest cabinet, furniture, millwork, store fixture, office/contract and component producers in North America. Sales for this group of companies has now … Continue Reading
If you are not taking care of your customer, your competitor will.
Has your Company Embraced Digital Customer Service?
We discussed in our previous blog: The Buyers Journey has changed, has your sales and marketing teams adjusted?, how digital transformation and the internet has changed the buyers journey and in turn the marketing and sales game. We haven’t discussed how … Continue Reading
The customer experience is the next competitive battleground
WHY YOUR CUSTOMERS EXPECT ONLINE OPTIONS
The irony of this blog is not lost on me. The fact that you’re reading this online is perfect! Most people wake up in the morning and look at their phones; they check emails, watch videos, read news, and respond … Continue Reading
WHY SALES REPS NEED CRM
You’re a sales rep and your job is to sell. You have your process in place and you’re doing a pretty good job. Your boss comes to you and tells you the company is going to be implementing a CRM … Continue Reading
WHATS WRONG WITH YOUR CUSTOMER SERVICE AND HOW DBOX CAN FIX IT
If you asked your customers to rate their satisfaction with your service, would they give you glowing reviews; or would they say your products are wonderful but your customer service needs some work? Let’s face it, people don’t like to … Continue Reading